Frequently Asked Questions
Which length should I choose?
6.3 in suits bedsides, 12.6 in works above desks and along landings, and 18.1 in makes a statement in larger spaces.
Can I use it outdoors?
No. It is designed for indoor rooms such as bedrooms, hallways and studies.
How is it installed?
It is hardwired to a wall switch, so we recommend a qualified electrician.
Do you offer free shipping?
Yes, we ship free on all orders, with no minimum purchase required.
How long does shipping take?
Orders are typically processed within 1 to 2 business days and transit times are estimated at 6 to 8 business days after dispatch.
Will I receive tracking information for my order?
Yes, once your order ships, tracking details are emailed so you can follow delivery progress.
What is your return policy timeframe?
You can return items within 30 days from when your order arrives for an easy return.
Do I pay a restocking fee?
There are no restocking fees as long as the item is unused and returned in its original packaging.
What if my item is damaged or defective?
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.
How can I contact LivaniLiving?
Store Address: Room 12, Block D, The Fitzalan, Fitzalan Road, Cardiff CF24 0AN, United Kingdom
Store Email: info@livaniliving.com
Store Phone: +447537169191
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1 to 2 business days.













