Welcome to the LivaniLiving Frequently Asked Questions page. We are here to make sure your shopping experience is a smooth one. If you still need a hand after reading this, please get in touch.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated delivery is 7 to 10 business days in total. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United Kingdom, with no minimum spend. See our Shipping Policy.
3. Where is LivaniLiving located?
LivaniLiving is a United Kingdom based online business offering a curated selection of high quality products, with shipping available throughout the United Kingdom.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as you can so we can catch the order before it enters processing.
6. What is your return policy?
Simple and hassle free. You have 30 days from delivery to return an unused item in its original packaging. Full details are in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, subject to your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, every purchase carries a 30 day warranty. See our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@livaniliving.com.
10. Do you ship internationally?
Not at present. Shipping is exclusively within the United Kingdom.
11. Do you have a physical store location?
No, we are online only. Keeping it that way lets us hold competitive pricing and offer a wider selection.
12. Can I place a bulk order for my business or organisation?
Yes. Bulk orders are available, so contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will guide you through it.
14. How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 11 Delphinium Road, Newport NP10 9JF, United Kingdom
Store Email: info@livaniliving.com
Store Phone: +447537169191
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1 to 2 business days.