Refund policy

Last Updated: 28 August 2026

At LivaniLiving we want you to love what arrives. If something is not right, returning it is straightforward.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@livaniliving.com with your order number. After that window we cannot promise a cancellation, as your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, though you can still return the item after delivery under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to return items. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with their original packaging, tags, and accessories

Our support team will walk you through every step. Restocking Fee: none. We do not charge one.

Return Policy Overview

  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition, with all packaging, tags, and accessories
  • Easy Returns: our support team guides you through the process
  • Restocking Fee: none

Return Costs

Defective or incorrect products. There is no cost to you if the product arrives damaged by the carrier, is defective in any way, or is simply not what you ordered.

Change of mind. If the wrong item was ordered, the item does not fit, or it is no longer wanted, the actual return shipping cost sits with the customer. Original shipping costs are not refundable.

How to Return an Item

  1. Contact us. Email info@livaniliving.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging, with all accessories, tags, and documents included.
  3. Send it back. Ship your return following the instructions in your return authorisation email, using the carrier or method recommended there.

Refund Process

  • Inspection: once your return reaches us we check that it meets the criteria above.
  • Refund Timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, subject to your bank or payment provider.

Exchanges

We are happy to exchange. If you would like a different size, colour, or product, email info@livaniliving.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected window, email info@livaniliving.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Those products are clearly marked as non returnable on their product pages.

Changes to This Policy

We may revise this Return and Refund Policy at any time. Changes appear on this page with a new Last Updated date, so please look back occasionally. Continuing to use our website after a change means you accept the revised policy.

Questions?

Visit our FAQ page or contact our customer service team and we will help.

Contact Information

Store Address: 11 Delphinium Road, Newport NP10 9JF, United Kingdom
Store Email: info@livaniliving.com
Store Phone: +447537169191
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1 to 2 business days.