Refund policy

Last Updated: 02 September 2026

At LivaniLiving we want you to love what arrives. If something is not right, returning it is straightforward.

Return Policy Overview

  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition, with all packaging, tags, and accessories
  • Easy Returns: our support team guides you through the process
  • Restocking Fee: none

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@livaniliving.com with your order number. After that window we cannot promise a cancellation, as your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, though you can still return the item after delivery under the terms below.

Return Costs

Defective or incorrect products. If your product arrives damaged, defective, or is not the item you ordered, there is no cost to you. We will offer either a replacement or a full refund to your original payment method.

Change of mind. If the wrong item was ordered, the item does not fit, or it is no longer wanted, the actual return shipping cost sits with the customer. Original shipping costs are not refundable.

How to Return an Item

  1. Contact us. Email info@livaniliving.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging, with all accessories, tags, and documents included.
  3. Send it back. Ship your return following the instructions in your return authorisation email, using the carrier or method recommended there once your refund request has been authorized.

Refund Process

- Ship-Back Deadline: Once your return has been authorized, the item must be shipped back within 7 days of receiving your return authorization confirmation.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging.

- Refund Period: After the return is approved, it takes up to 7 business days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exchanges

We are happy to exchange. If you would like a different size, colour, or product, email info@livaniliving.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected window, email info@livaniliving.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Warranties or guarantees

Every LivaniLiving product carries a 30 day warranty, starting from the day your order is delivered.

The warranty covers manufacturing faults and component failure under normal domestic use, including failure of the LED, driver, battery, switch or dimmer, and faults in the housing, shade or finish that were not caused by impact.

It does not cover accidental damage, misuse, liquid exposure beyond the product's stated IP rating, normal wear, replacement bulbs, hardwired fittings installed by anyone other than a qualified electrician, or products that have been modified or repaired by anyone other than us.

To make a claim, email info@livaniliving.com with your order number and a photograph or short video of the fault. Where a fault is covered we will repair, replace, or refund the item at our discretion and cover postage both ways.

This warranty is offered in addition to your legal rights under the Consumer Rights Act 2015 and does not affect them. 

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Those products are clearly marked as non returnable on their product pages.

Changes to This Policy

We may revise this Return and Refund Policy at any time. Changes appear on this page with a new Last Updated date, so please look back occasionally. Continuing to use our website after a change means you accept the revised policy.

Questions?

Visit our FAQ page or contact our customer service team and we will help.

Contact Information

Store Address: Room 12, Block D, The Fitzalan, Fitzalan Road, Cardiff CF24 0AN, United Kingdom
Store Email: info@livaniliving.com
Store Phone: +447537169191
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GMT/BST)
We do our best to reply to your e-mail within 1 to 2 business days.